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Urgent Care Pathway Project Manager

Job Introduction

Your World Healthcare is currently recruiting a Urgent Care Pathway Project Manager based in Chertsey on a temporary basis.

Job Description

Your World Healthcare is a leading specialist healthcare recruitment agency, placing a range of healthcare professionals including Non-Clinical and Clinical positions.

Urgent Care Pathway Project Manager

Location: Chertsey

Type of role: Temporary

Start date: ASAP

Duration of role: This is a temporary ongoing role with no end date specified

Department: Urgent Care Pathway

Band: Band 8B

Pay Rate:

£28.00 –  £33.62 paye per hour including Holiday pay (Daily rate £210 to £252.15)

£31.89 -£38.00 umbrella per hour (Daily rate £239 to £285)

Days/Hours: Mon – Fri, Full time 37.5hrs.


Brief outline of duties to be undertaken:

  • To support a number of trusts wide large-scale improvement projects relating to the urgent care pathway, acting as the project support for these improvements. 
  • This requires ability to communicate effectively, providing challenge where appropriate and ensuring that actions are completed to time. 
  • The role will incorporate both strategic and operational responsibilities that will require; experience of working with executive leads
  • Understanding of the context within which the key health and care organisations operate and how to effectively align their priorities and local pressures is key


Duties and Responsibilities 

  • Supports the creation of an organisational environment that promotes clinically led process efficiency challenge, redesign, implementation and continuous improvement review to ensure full benefit capture for patients, staff and taxpayers.
  • Build networks and communications with other leads in other to facilitate cross regional learning.
  • Ensure effective collaborative working with all key stakeholders across Surrey Heartlands and neighbouring Trusts and organisation where required.
  • Work with all organisations within the Trust affected by any changes to ensure a high level of engagement and understanding of all projects.
  • Lead on the production of project plans for trust transformation projects, involving and supporting operational and clinical divisional colleagues.
  • Lead on the effective engagement and planning of projects with service users and third sector organisations to ensure there is early support and opportunity to co-design
  • Using and championing quality improvement approaches and a wide range of improvement tools the post holder will contribute to the development and delivery of a number of improvement projects with multiple stakeholders.
  • Development and implementation of appropriate governance arrangements to control and approve the processes developed and process changes
  • Provide programme management leadership and expertise to allocated projects to deliver transformational change for the trust supporting the agendas of both the organisation, community and the wider Trust.
  • To be responsible for the setting up and management of any project groups which are deemed necessary to support/enable delivery of the required transformation projects
  • To Prepare, collate and present board updates for the Trust Board that may involve sensitive information, and as necessary to multi-provider governing bodies
  • Use highly developed negotiation, persuasion and motivational skills to gain support for any change proposed, across the breadth of all stakeholder including but not exclusively staff, commissioner, patients, public and providers
  • To ensure that the use of resources is optimised in each service improvement to deliver the complex strategic and operational agendas, achieving targets and break-even budgets whilst delivering significant efficiencies and improvements.
  • Driving operational process transformation through meaningful use of technology, system redesign and workforce innovation so that the right thing to be done for each patient is the easiest thing to be done by each clinician
  • To receive, interpret and utilise highly complex and sometimes conflicting information to ensure effective management of resources and the delivery of financial and performance requirements.
  • To work with the Clinical and Operational leads to ensure that each service improvement / change optimum levels of productivity, efficiency and effectiveness.
  • Ensure cohesive, effective relationships with all Associate Directors of Operations, Divisional Directors and clinicians to ensure all stakeholders are effectively engaged in all projects
  • The post holder will ensure effective design and implementation of service improvements, through seeking engagement, agreement and consensus of views both formally and informally across different providers/organisations including both managers and clinicians.  
  • Develop and maintain communication with stakeholders within the organisation, the wider health and social care economy and also with the public on complex matters, issues and ideas, often in complex situations.
  • Represent the Trust at meetings, often communicating highly complex and sometimes conflicting information to large groups of staff who may have conflicting views or objectives and work to reconcile these conflicting views where there are significant barriers to acceptance and/ or understanding.
  • Represent the Trust at public meetings, addressing public engagement and involvement in large scale, often complex and sensitive transformation projects.

Qualifications and Experience

  • Formal management or project management qualification, which has been tested in a management / project management post
  • Significant previous senior managerial experience in a large and complex organisation preferably within the NHS.
  • Significant experience of service redesign and development
  • Significant experience of working cross-organisationally to achieve improvements in care
  • Evidence of being able to provide strong leadership to multi-professional teams
  • A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary work.
  • Evidence of political awareness and sensitivity to the Trust profile
  • Strong contextual understanding the English health and social care agenda
  • Detailed understanding of the local health and social care agenda
  • Detailed understanding of the National agenda and drivers for service improvement

We are an equal opportunities employer

To discuss this opportunity in more detail, contact the Non-Clinical Recruitment team at Your World Healthcare on 0207 220 0814.

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